FAQ

Frequently asked questions

Are your cutting boards food safe?

Yes, we use Mineral oil, beewasx and Titlebond wood glue.

Mineral Oil
Although derived from petroleum, it is colorless, odorless, tasteless and entirely inert. Simple to apply, low waterresistance, frequent reapplication is recommeded.
Beeswax
The work of the honey bee. We mix this with oil to create a better-smelling, slightly more waterrepellent finish.

Titlebond Wood Glue This glue is FDA approved for indirect food contact and is the standard in the industry.



How long will it take to receive my order?

Ship time is generally within a week from the date we ship your order.



What is your damage policy?

Shipping damage is very rare but, unfortunately, it sometimes happens. However, if procedures are followed we will be able to resolve issues quickly and satisfactorily. It is of the utmost importance that any damages are reported to us as soon as possible and not later than 10 days from receipt of packages because no damage claims will be accepted by shipping companies after 10 days from date of delivery. If you allow this time to elapse no claims can be made; a return cannot be accepted and we will be unable to provide a replacement or refund. If you intend to store an item for later use you should unpack it and examine for possible hidden damage. Please report any damage by email to maccuttingboards@gmail.com and we will be ready to help.



Defects policy

Must be reported within 10 days of delivery. If you intend to store an item for later use you should unpack it and examine for possible defects. Please report any defect by email to info@starfishandwhale.com



What is this store’s return and exchange policy?

Our intention is that you receive goods exactly as described but, if you do need to make a return; our intention is to make it hassle free. If the product you have received is defective, we will gladly ship you another at our expense. If the product has been damaged in transit, we will provide a replacement subject to our “Damages” terms.. For both defective and damaged products, claims must be reported to us within 10 days of delivery. Any claims made after this 10 day period can not be accepted and returns must be complete within 30 days. Returns for other reasons must be made within 30 days, freight paid. The goods must be in good condition essentially the same as received and be in re-saleable condition. Credits are less the original shipping charges incured for the original shipments. There is no restocking fee if an order is placed for an exchange or replacement of equal or greater value. Otherwise, you may choose full Store Credit for use or a refund less the initial shipping charges incurred.



What is your privacy policy?

We do not sell/share any of your personal information with any 3rd party. We use it ONLY for processing your order. However, you will be automatically be added to our mailing lists to receive updates, coupons, show locations and newsletters unless otherwise stated.



Does Starfish and Whale allow for custom order during holiday season?

Please email us at info@stafishandwhale.com with any special request on custom orders. We may have it in stock based on the size of the cutting board. Because we work with scrap hardwoods, cutting board sizes are generally dependent upon the size of the scrap hardwoods. We do everything we can to fulfill any orders and ship out to you before Christmas.



Estimated shipping rates based on USPS priority mail

Medium Cutting Boards
First Item $16.50, Additional Items $8.50
Large Cutting Boards
First Item$18.00, Additional Items $10.00 XL Cutting Boards
Additional Items $25.00, Additional Items $10.00

Mineral Oil
Additional Items $2.00, Additional Items $0.50 Small Cheese Cutting Boards
Additional Items $6.50, Additional Items$3.00



What's the best way to care for my new board?

Wash your cutting board with soap and warm water and scrub well. The volume of water and mechanical scrubbing is more important than soap in flushing bacteria and other food particles off the board. After washing the cutting board, dry immediately with a towel and let it air dry standing up or on a raised rack with air flow.

Once your cutting board is thoroughly dry, apply the oil directly onto the surface of the board. Be generous with the application, especially if the wood is dry or you just purchased the cutting board or butcher block. You want the surface to be dripping wet on all sides and we recommend using a small bar towel or new paint brush to spread the oil (try not to soak up the oil), as using your hands may lead to accidental splin The oil you use for your wooden cutting boards and utensils should be food grade and not prone to rancidity. Mineral oil is an inexpensive and popular choice, and you can easily find bottles in most kitchen supply stores. Personally, we recommend our brand, a homemade mixture of beeswax and mineral oil, such as this one. There are also brand-name cutting board creams and oils available in kitchen supply stores.oard cream should be applied at the same time as oiling.



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