Frequently asked questions
Are your cutting boards food safe?
Yes, we use Mineral oil, beewasx and Titlebond wood glue.
Although derived from petroleum, it is colorless, odorless, tasteless and entirely inert. Simple to apply, low waterresistance, frequent reapplication is recommeded.
The work of the honey bee. We mix this with oil to create a better-smelling, slightly more waterrepellent finish.
Titlebond Wood Glue
How long will it take to receive my order?
Ship time is generally within a week from the date we ship your order.
What is your damage policy?
Shipping damage is very rare but, unfortunately, it sometimes happens. However, if procedures are followed we will be able to resolve issues quickly and satisfactorily. It is of the utmost importance that any damages are reported to us as soon as possible and not later than 10 days from receipt of packages because no damage claims will be accepted by shipping companies after 10 days from date of delivery. If you allow this time to elapse no claims can be made; a return cannot be accepted and we will be unable to provide a replacement or refund. If you intend to store an item for later use you should unpack it and examine for possible hidden damage. Please report any damage by email to email@example.com and we will be ready to help.
Must be reported within 10 days of delivery. If you intend to store an item for later use you should unpack it and examine for possible defects. Please report any defect by email to firstname.lastname@example.org
What is this store’s return and exchange policy?
We do not sell/share any of your personal information with any 3rd party. We use it ONLY for processing your order. However, you will be automatically be added to our mailing lists to receive updates, coupons, show locations and newsletters unless otherwise stated.
Does Starfish and Whale allow for custom order during holiday season?
Estimated shipping rates based on USPS priority mail
First Item $16.50, Additional Items $8.50
Large Cutting Boards
First Item$18.00, Additional Items $10.00
Additional Items $25.00, Additional Items $10.00
Additional Items $2.00, Additional Items $0.50
Additional Items $6.50, Additional Items$3.00
What's the best way to care for my new board?
Wash your cutting board with soap and warm water and scrub well. The volume of water and mechanical scrubbing is more important than soap in flushing bacteria and other food particles off the board. After washing the cutting board, dry immediately with a towel and let it air dry standing up or on a raised rack with air flow.
Once your cutting board is thoroughly dry, apply the oil directly onto the surface of the board. Be generous with the application, especially if the wood is dry or you just purchased the cutting board or butcher block. You want the surface to be dripping wet on all sides and we recommend using a small bar towel or new paint brush to spread the oil (try not to soak up the oil), as using your hands may lead to accidental splin